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StaffCorner

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15 Jul, 2014 12:38 PM

Government for quick grievance redressal

Government for quick grievance redressal
The government has told different ministries and departments under the central government to submit a status report on three oldest citizen complaints pending in their departments along with specific explanation for the delay in their redressals. 

According to a report prepared by the ministry of personnel, 44,293 citizen grievances are pending with 107 government ministries and department for more than two months, and 24,097 of them were lodged more than a year ago. 

A ministry officials said the government is keen to change this situation. 

The previous UPA government had launched the grievance redressal mechanism for -citizens and government employees, touting it as one of its most important initiatives to fix timelines for delivery of services. It had fixed a two-month deadline for disposal of citizen grievances. 

The new government has now decided that the oldest pending grievances should be attended first and has included the same in the Result Framework Documents (RFDs), or annual targets, for each ministry in 2014-15. 

In a circular issued to all ministries on July 10 the ministry of personnel said redress of the three oldest pending grievances in all ministries and departments is an RFD requirement for 2014-15.




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