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Govt initiatives taken towards improving post-retirement life




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04 Jun, 2018 10:48a.m.

1. Pension Policy improvements:

2. Simplification of pension claim procedure:

3. Liberalization and simplification of GPF (CS) Rules, 1960 :

4. Initiatives towards Digitization & Reform:

E-Office implementation: The Department of Pensions & Pensioners' Welfare went completely paperless and 100% files are now on e-office. These efforts were recognised in an Award ceremony organised by the DARPG which is the coordinating department for e-office .

CPENGRAMS: Its is a web-based grievance redressal and monitoring system. It facilitates pensioners to register their grievance online and view the progress till disposal of their case through system. In the last four years the system achieved rising popularity which indicates the building of confidence in the system. The number of grievances registered during the last three years and disposed of during the same period are: 

The average time taken for disposal of grievances in 2014 as 104 days which was brought down to 36 in 2017. The last four years average disposal time is given below:

Deep Dive Analysis of grievances for delivering quality disposal: Initiatives have also been introduced to strengthen the quality in grievance disposal. The department conducted a Root Cause Analysis of the grievances received and identified Focus Ministries as well as kinds of grievances in order to target the reforms in the right direction.

All Ministries combined Pension Adalats: Further, to strengthen the grievances redressal mechanism this department launched the new initiative of Pension Adalat wherein unresolved grievances in CPENGRAMS are listed and the petitioner along with the concerned Ministry/Department, Banks, CPAO etc. are brought at one common platform with an objective to provide on the spot resolution of grievance.

a. In the first Pension Adalat under the auspices of the Honourable MoS (PP) was conducted in September 2017, out of 29 grievances, 26 cases were resolved on the spot.

b. The second Pension Adalat was organized on February 9, 2018, again under the auspices of MOS (PP) wherein 31 cases were disposed of on-the-spot in a single sitting covering grievances of Pensioners from 17 Ministries/Departments.

BHAVISHYA: It was observed that 25% of the grievances are due to delay in initiation in pension. To make the pension sanction process transparent an online pension sanction module 'Bhavishya' was developed. In the first phase Bhavishya was implemented in the main secretariats of Ministries in 2015 and after its successful implementation it was made mandatory for all the Central Govt. Ministries/Departments w.e.f. 01.01.2017. This digitization has gone a long way in ensuring seamless and accurate Pension processing for all the Central Govt Employees on the system. It has had the following results:

5. Awareness campaigns for Pensioners and Officials dealing with pension cases: To reduce the pensioners grievances, which are approximately, 2500 per month, Department of Pension& PW organized the following:

6. SANKALP initiative: This is a unique initiative launched in 2014 in order to reorient retired people towards an active post-retired life. The stake-holders in this scheme includes Pensioners & their Associations, Employees approaching retirement age, organisations involved in social welfare projects & companies both public and private conducting activities under CSR (Corporate Social Responsibility).

7. ANUBHAV initiative: At the direction of Prime Minister, the Department of Pensions has developed ANUBHAV, an online system of experience sharing by retiring government employees. ANUBHAV portal gives retiring officials an opportunity to record their experiences in the government and create a wealth of institutional memory for future generations for better governance. To encourage retirees to submit quality write ups, an award scheme has also been instituted. In 2017, contributors of 16 write ups were awarded by the Hon'ble MOS(PP). As on 31.3.2018, 4941 write-ups have been published.

8. Swachh Bharat initiative: Pensioners are also roped in to ensure success of the Swachh Bharat campaign. Pensioners Associations were motivated to organize Swachh Bharat movement in their localities. Several cleaning campaigns were organized by the associations in Guwahati, Bengaluru, Allahabad, Vadodara, Assam and Bihar.



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