The pension payment for around 30 lakh retired defence personnel will be moved to a new pension payment system - SPARSH or ‘System for Pension Administration-Raksha. SPARSH is an end to end Online System facilitating and easing every aspect of Defence Pensions from Initiation to Disbursement.
The project envisages the ‘right payment to the right pensioner at the right time’.The system will be implemented for the defence pensioners in a phased-wise manner.
The existing system to sanction and disburse pensions process has several drawbacks. The three armed forces services don’t even have a common form needed for paperwork to initiate pension for retiring personnel. There is manual intervention in processing the pension and the lacks centralised information for addressing queries of the pensioners.
SPARSH intends to include all processes and functionalities needed for processing the pension. it will enable timely and correct payment to the pensioners. it gives real-time tracking of the pension payment process. the system also plans for multiple support for pension services such as online, web app and manned service centres.
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