31 Aug, 2022 07:50 PM

DoPPW developing Integrated Pensioners’ Portal with AI/ML features

Ministry of Personnel, Public Grievances & Pensions

Integrated Pensioners’ Portal for “Ease of Living” of Pensioners to be developed by Department of Pension & Pensioners Welfare

Pension Grievances to be addressed on Priority

PNB CPPCs to coordinate with DoPPW & Lead Transformational Reforms in Pensioners’ welfare

A two-day Bankers’ Awareness Program has been inaugurated today by Shri V Srinivas, Secretary, Department of Pension and Pensioners’ Welfare (DoPPW) at the Government of India at Amritsar. Shri Gauri Prasad Sharma, CGM, GBD PNB, Shri S N Mathur, Joint Secretary (DoPPW), Shri Bhupal Nanda, CCP, CPAO, and Shri Parveen Goyal, GM, PNB participated in the inauguration ceremony. More than 50 officers from northern zone from CPPCs and pension dealing branches are participating in this 2-day program.

Shri V Srinivas, in his inauguration address, stressed on providing seamless experience to pensioners for which the Department is working on an AI/ML-enabled Integrated Pensioners Portal, linking the Department of Pension & Pensioners Welfare portal Bhavishya and Pension Portals of various Banks, creating of Chatbot to ensure seamless interaction between pensioners, Government and banker.

Shri Srinivas said, the Department is setting up a technology team for creating the above digital systems as the first deliverables in collaboration with PNB as well as with other banks. Utmost attention is to be given on process and people related grievances by PNB. Digital life Certificate was launched in 2014 and is available through Aadhar-based bio-metric devices, Indian Post Payments bank’s 1,90,000 Gramin Dak Sevaks and Doorstep banking by banks. Face authentication technology was launched in November, 2021 which will transform the way pensioners submit their life certificate. The use of fintech in a much larger way will enable quality of life for pensioners.

To enhance “Ease of Living” of pensioners and family pensioners, Department of Pension & Pensioners Welfare, Government of India has taken a number of welfare measures in pension policy as well as in digitization of pension related processes. There have been a number of amendments in the pension rules and several clarificatory orders/ instructions have been issued during the last 50 years. These have been compiled and brought out as Central Civil Service (Pension) Rules, 2021 in December 2021.

Since the major Pension Disbursing Authorities are banks, the Department of Pension and Pensioners’ Welfare (DoPPW) has started a series of Awareness Programs for Central Pension Processing Centres and field functionaries handling pension related work in the bank. The objective of these programs is to spread awareness of the various rules and procedures regarding disbursement of pension to Central Government pensioners as well as to update the field functionaries about the changes that take place from time to time through various amendments in the policy and procedures. The purpose of the program is also to understand issues faced by Bank officials in handling these processes and pensioners’ grievances. Digital life certificate and face authentication technology would be a game changer for pensioners and banks in the submission of life certificates. These awareness programs would serve as a huge capacity-building exercise for bank officials.

It is expected that such awareness programs would be highly useful for bank officials and pensioners/ family pensioners. The first such program for officers of Punjab National Bank is being held on 30^th and 31^st August, 2022 at Amritsar, covering the Northern region of the country. Four such awareness programs will be conducted in collaboration with Punjab National Bank to cover the whole country. On similar lines, awareness programs will be conducted in collaboration with other Pension Disbursing Banks in 2022-23.

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