28 Dec, 2021 9:13a.m.

Railways discontinues OTP verification for e-Pass on the HRMS


The railways have changed the method of authentication for the e-Pass Module of HRMS   On the 24th of August 2020, Indian Railways launched e-Pass on HRMS Module through Human Resource Management System (HRMS) Portal, which was rolled out across Indian Railways on 01/10/2020. Currently, log logging in, an OTP is sent to the user's registered mobile. There were a lot of complaints regarding the receipt of OTPs such as not receiving or delayed receipt.  The system for generating OTP while booking tickets on e-Pass has been discontinued. For the e-pass booking, a PIN (Personal Identification Number) will be used. This will be sent to the user along with the UPN Message mobile during the generation of e-Pass. This PIN can be used throughout the validity of the e-Pass. In case the user forgets or want to change this PIN, it can be done by selecting the desired pass number and clicking the "Send SMS" or "Send email" button under the "Resend Pass SMS" tab.

View the order reproduced below:


No. PC-VII/2021/HRMS/69

New Delhi, dated: 20.12.2021

The PCPOs,
All Indian Railways
(As per standard mailing list)

Sub: Changes in e-Pass Module of HRMS regarding generation of OTP while booking tickets on e-Pass

In view of the demands received from Federations and various other stakeholders and as a part of the system improvement measures, it is informed that the system of generation of OTP while booking tickets on e-Pass has been dispensed with.

2. Now, the Pass Booking Code, in the form of a user PIN, shall be sent along with the UPN Message sent to the user’s mobile on generation of e-Pass. Further, the said code shall remain valid for the entire duration of validity of e-Pass. In case a user wishes to generate the Pass Booking code again, he/she can do it by clicking “Send SMS” or “Send email” button under “Resend Pass SMS” tab against the desired pass number.

3. The aforementioned changes may be communicated to all the employees and the concerned Pass Sections.

(M.K Gupta)
Executive Director, Pay Commission-II
Railway Board

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