30 Aug, 2023 09:36 AM

Facilitation/ Guidance to Pensioners/ Family Pensioners for using SPARSH Portal

Government of India Ministry of Defence
Department of Defence Production Directorate of Ordnance (C&S)
10-A, S.K. Bose Road, Kolkata ‒700001 (Administration & Co-ordination Div.)

Facilitation/ Guidance to Pensioners/ Family Pensioners for using SPARSH Portal

A number of complaints/ Grievances are received from the Pensioners/ Family Pensioners for Correction of Data in their PPOs. To facilitated the Pensioners/ Family Pensioners in correcting the data on their own wherever possible a Circular is issued. This Circular also contains the corrections which can be made by Head of Office (HOO) and PCDA(P), Allahabad. The corrections can be made by Pensioners/ Family Pensioners by using their own credential i.e. their User Name and Password provided by PCDA(P), Allahabad through SMS.

The procedure for Data Correction is given hereunder:

Flow Path:

URL: https://sparsh.defencepension.gov.in → Services →Pensioner Data Verification(Verify Pension Claim) → Login to Continue → User Name and Password
Following fields will be appeared for correction/edit under column “Profile Service Request”.

Personal Details:

Editable

Non-editable

Service Details:

First Name	Middle Name	Last Name
Date Of Birth	Gender	Nationality
AADHAAR Number		Marital Status
Residing In CGHS Covered Area
Fixed Medical Allowance	Country	Mobile No.
Email Id	Address Line 1	Address Line 2
Pin Code	State	District

PAN (PAN is not editable however, PAN No. can be inserted if it is not there in Data base)

Family Details:

MACP Granted	Date Of Joining
Retirement FN/AN	Withheld Gratuity For Outstanding License Fee
Former Service	Any Disciplinary Action Pending
Any Disciplinary Action Pending	Is Penalty Imposed

HOO Name	HOO Email Id	HOO Address
Order Type	Nature Of Retirement,	Cadre
Post Last Held	GPF Number	Group
Date Of Retirement	Is Industrial	Non Qualifying Service
Net Qualifying Service	Pension Recommended	Gratuity Recommended
Commutation Recommended	Medical Board Date

Family Details:

Click on the “👁” symbol and proceed as directed to edit the particulars wherever edit symbol is there.

Bank Details:

Bank Account No.

IFSC Code Of Paying Branch

Other Details:

Previous Pension

All Data Can Be Edited.

Nominee Details:

Not Applicable

Documents:

Relevant Document/s is/ are to be uploaded as shown in system for the Corrected Fields.

Head of Office (HOO) Credential:

On final submission of Profile Service Request from individual as narrated above, the concerned HOO will be able to scrutinize the Data and can correct the fields as given hereunder. Correction request received from Pensioners/ Family Pensioners along with relevant documents through letter/ e-mail can also be corrected/ edited by HOO.

Personal Details:

Editable

Non-editable

First Name	Middle Name	Last Name
Date Of Birth	Nationality	AADHAAR Number
Pan	Email Id
Address Line 1
Address Line 2
Pin Code	Country	State
District	Mobile Number	Gender
Marital Status	Residing In CGHS Covered Area	Fixed Medical Allowance

Service Details:

Nature Of Retirement		Cadre
Post Last Held	MACP Granted	Date of Joining
Retiree Alive On Date Of Initiation
Withheld Gratuity For Outstanding License Fee
Former Service	Net Qualifying Service
Any Disciplinary Action Pending		Is Penalty Imposed
Commutation Recommended
Medical Board Date
Additional Commutation %
Loading In Age	Date Of Commutation Application

HOO Name	HOO Email Id
HOO Address	Order Type
Group(A/B/C)	GPF Number
Date Of Retirement
Is Industrial
Retirement FN/AN
Non Qualifying Service
Pension Recommended
Gratuity Recommended
Commutation %

Family Details:

On clicking on the “✎” symbol, edit can be done against all the fields like Name, Marital Status, etc.

Bank Details:

Bank Account No.

IFSC Code

Nominee Details:

All Data Can Be Edited.

Other Pension Details:

All Data Can Be Edited.

Pay Details:

Any kind of Pay related issue, HOO can’t edit.

Initiation Declarations:

SPARSH Declaration is not editable.

Flow Path:

URL: https://sparsh.defencepension.gov.in → Pensioner/ Family Pensioner can Login and edit → Verification by HOO → Audit by PCA(Fys.)/ LAO in case of DFUs → Approved/ Sanction by PCDA(P), Allahabad.
On approval by PCDA(P), SMS is forwarded to Pensioner/ Family Pensioner so that the pensioner/ Family Pensioner can download Corrigendum PPO.
Since there are four (04) stages for approval, it takes some time for getting the proposal approved which the Pensioners/ Family Pensioners should bear.

Registration for Family Pensioner for availing Family pension

Flow Path:

• URL: https://sparsh.defencepension.gov.in → Click on Start Family Pension/Death Reporting → Pensioner details → Reporter details → Proceed as directed.